How can we help?

Have a question about a dataset, a pass, or a download? Email support@mysafeinfo.com.

Help with a purchase

Include the email address you used at checkout and a short description of what went wrong. If your key has not arrived, check your spam folder first.

Please do not email your full key or payment details. Your checkout email address is enough to start looking into the issue.

A question or correction about data

Send the dataset's link and tell us which record or field you mean. A link to a reliable source is helpful if you are reporting a correction.

Not sure which pass you need?

Tell us how you plan to use the data, especially whether it will be shared in a product or service. We can help you choose before you buy.

What did you make with the data?

We’d love to hear about your project, whether you used a free dataset or a pass. Which list did you use? What were you making? What helped, and what could be better?

Email us about your project. A few sentences are plenty; a public project link is welcome, too.

We’ll ask your permission before quoting your feedback or featuring your project on the site.